Streamyx down Port Dickson area Sept 29th 2010

September 29th, 2010 | by Sean |

No Streamyx again, after a half hour dropout yesterday. Starting before 6pm this evening and still out at 9:30PM as I write. I tried phoning 1300 88 9515 first, but got bored after about 5 minutes. Among the adverts (do they have to spam me with adverts for their products when I’m phoning their ‘your product is broken AGAIN’ line?) was a cheesy ad for – an online fault reporting system so I tried it. They’ve got the URL wrong – there’s no www on the front. If in doubt, search for “FMS TM” at your favourite search engine.

When your browser loads that page, it’s just a landing page to choose one of two other sites. I clicked on the ‘data problem’ link and got a Microsoft IIS ‘Forbidden’ page. If I’m forbidden from reporting faults, that should improve their statistics immensely. On closer inspection the error page contains a suggestion to try the same URL but with an https (secure HTTP) protocol. To do that, you have to manually EDIT the URL and request it again. I could give the link to the FMS system here, but on a “You help me,¬† I help you” basis, I am deliberately not going to.

I couldn’t login to the FMS system. My user and password which work fine to connect Streamyx, TM webmail and TM billing all fail at the FMS site. In desperation, I tried 1300 88 9515 again, and after waiting over TEN minutes, I got a single ringing tone followed by a click and an engaged tone.

So that’s it – Streamyx is dead, TM’s FMS site, when you eventually find it, is so secure¬† I can’t actually use it to report a fault, and their phone system is just a tease. More news when I have it.

Just in case it’s of any use to anyone, my DSL light is lit (so carrier’s there), and I’m using a TM/Innacom router. The diagnostic page from the router says:

ADSL Connection Check
Test ADSL Synchronization PASS
Test ATM OAM F5 Segment Loopback FAIL
Test ATM OAM F5 End-to-end Loopback FAIL
Test ATM OAM F4 Segment Loopback FAIL
Test ATM OAM F4 End-to-end Loopback FAIL
Internet Connection Check
Test PPP Server Connection FAIL
Test Authentication with ISP FAIL
Test the assigned IP Address FAIL
Ping Primary Domain Name Server FAIL

Update – service resumed again sometime before 22:40 same evening.

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