Streamyx down AGAIN! Up and down like a bride’s nightie!
November 25th, 2009 | by Sean |What is a frustrated Internet user to do? I’m not sure if I can even be bothered to send email this time. No, not true. I have to. Streamyx has disappeared again 16:15 Wednesday 25th November. Fortunately I still have my DiGi EDGE adapter. Hey! No sooner did I start writing than it was back again. 16:30, so about 15 minutes.
DiGi
What is it that goes through TM’s mind? “Nobody will notice 15 minutes…”? Maybe next time I see one of their vans by the side of the road, I should just jump into it and take it for a joy-ride for 15 minutes! Would it be okay? 12 hours? 2 days? Of course it’s not okay! The only reason TM can treat their customers like this is because it’s a government monopoly!
OK, just a quick one this time. We are busy, just wanted to vent at the sudden ‘Act of God’ that cut us off in the last hour of the working day. Thanks TM.
Hey! Was just about to post this and switch our home network back to Streamyx when the light went off on the ADSL modem. We’ve been cut off! OK… phone is back at 16:40, got an IP address again at 16:43… I’d better post this, just close my eyes and get back to work on DiGi. It’s so disruptive.
Sean
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Update 1 – Saw the TM guys at the cabinets on the way to pick up my daughter from kindergarten. “Lightning” they said. “But it happens dozens of times a year!” I said, thinking “Lightning never strikes twice”. “Ya, always like that wan” he said. I ran out of things to say at that point, so I left, because I would look stupid standing there with my mouth open, but nothing coming out.
Update 2 – Got a phone call and an email after dinner. “It’s working now, isn’t it?” they said. I did try suggesting they phone or email before they do scheduled maintenance, but you have to respect the professionalism of the TM Support staff: they are impervious to unscripted communication.