Streamyx down again. Double disaster: Fairil resigned!
November 24th, 2009 | by Sean |Streamyx died between 17:30 and 19:30 yesterday (Monday) evening. I sent an email to help@tm.net.my. We decided it wasn’t fair to phone Fairil outside of office hours. We have DiGi EDGE – which appears to be 100% reliable – so we no longer have to lie on the floor screaming and crying when Streamyx dies. If you’re not from Malaysia and wondering how I can be so calm about Streamyx’s diabolical performance, well… you would have to live here to know. Complaining is illegal here, so if it all looks like harmony – that’s the law at work.
DiGi
We phoned Fairil this morning, but the number is no longer in service. Jess phoned the local TM exchange, and finally found someone who said Fairil has resigned. Resigned! Now who are we going to call? The person Jess spoke to seemed to be more like the TM we know, and was non-committal about the problem. They said they would look into it, and didn’t ask us to try unplugging our modem – which is pretty good, on balance, for TM.
It’s just not Fairil though – he always told us straight away that there was a problem (allowing us to be confident that at least someone who could fix the problem was aware of it) and didn’t waste any more of our time. We miss Fairil! We hope he has changed employment to something that will reward him for being honest and giving people what they’re paying for. Good luck Fairil!
Update – Streamyx available again around 13:30 on Tuesday.