TM Streamyx down Port Dickson 1st/2nd April
April 2nd, 2010 | by Sean |Just putting the finishing touches to my URL shortening service and *BOOM* everything dead: no Streamyx, no DiGi EDGE, can’t even browse from our handphones.
Just a quick note (thank you DiGi!) to keep track of it: Streamyx is dead from 11pm Thursday April 2nd 2010. I noticed soon after (when I tried to dial 1300 88 9515!) that the phone had no dial tone. Maybe something big is happening, because DiGi EDGE on my USB adapter was dead too, and so was DiGi GPRS from Jess’ phone! The handphones still worked for calls though, so I reported the fault to TM who always seem surprised that something is wrong. Maybe the network in their office is managed by DiGi.
Internet from the EDGE adapter and the handphone seemed to come and go for a while before midnight, but has been rock-solid since. Once I got online again, I sent an email to DiGi asking if there’s any opt-in scheme for receiving SMS alerts of network outages. Their Customer Helpline (the number is on the SIM card) doesn’t actually offer any help. It says it will at the first menu, but after choosing the obvious “speak to a representative” option, the next menu has no such option! There must be a way of communicating network disasters to us, rather than just leave us ‘in the dark’ mustn’t there? I’m not going to ask TM the same question – for what ought to be the obvious reason.
Update 2nd April – landline was still dead until about 11am this morning, when dialtone and ADSL both returned. Will we ever know why?
Update 7th April – TM called this morning to ‘check the line’ and ask if everything was OK now. The fault was due to ‘server broken’.