Sean's blog

Streamyx down Port Dickson / Lukut. Ask Fairil.

DiGi

I’m a lot more cheerful this time. Got my desk organised so that the network with our home machines on is easier to swap from Streamyx to DiGi when TM do their frequent best to stop me getting any work done.

Also, a major time-saver, I’ve found our local Streamyx man – “Fairil” – who answers his phone straight away, and tells me what’s wrong straight away. A few days ago it was:

“Hello, Fairil?”

“Lightning.”

“Thanks.”

Today it is:

“Hello?”

“Power supply trip.”

“Ta. Seeya.”

You see? Brilliant! Why waste hours on the phone to TM ‘Support’, while they try to blame you for the same problems they cause you every few weeks, when you can phone someone like Fairil, who’ll just save you time and effort by giving you the answer you need? The obvious answer is that now I haven’t made an ‘official’ call to TM, so there’s no support number, so there’s no body of evidence for the MCMC to assess their performance. Yeah right, like anyone believes that really happens.

That’s all I have for you today. If you’re trying to get some work done on the Internet, and you use TM’s Streamyx because wired Internet is obviously the sensible choice, then you have my sympathy. You’re not alone. There are others just like you, staggering around their offices, tearing their hair out, clutching their spasmodic hearts and with that swollen feeling in the head that must be a bit like having a brain haemorrhage.

I hope you’re reading this the same way I’m writing it. Just downgrade your Streamyx plan to the bare minimum and use the money you save on their lousy service to pay for a DiGi EDGE adapter and DiGi mobile broadband. It’s slow, but always works. You see? I’m getting work done even though TM are trying to stop me. Good ah?

– Update: service restored between 10am and mid-day Saturday 14th

-Update2: gone again early evening (6ish?) Saturday 14th. It’s now 10pm (had guests), so feels a bit late to phone Fairil. Counting the blessings from DiGi again!

-Update3: emailed latest outage to help@tm at ten o’clock on Saturday night. Just had a phone call with an offer to ‘reset port’, at seven thirty on Sunday night. Same problem – according to my D-Link router – ‘Timeout waiting for PADO packets’. Got to send email now that I agreed to. They suggested I should phone, but with a few years of exactly the same error every month or so, the wait for the helpdesk that can never actually help is just a bit too much.

-Update4: on DiGi for a few days this time – Streamyx back again on Wednesday. I understand there’s some sort of arrangement where you can claim back a few ringgit if your line is dead for more than a certain amount of time. I can’t be arsed looking for it. The time I lose to TM’s abysmal service is worth far more than that.