{"id":994,"date":"2010-09-29T21:42:24","date_gmt":"2010-09-29T13:42:24","guid":{"rendered":"http:\/\/blog.lolyco.com\/sean\/?p=994"},"modified":"2010-09-29T22:46:54","modified_gmt":"2010-09-29T14:46:54","slug":"streamyx-down-port-dickson-area-sept-29th-2010","status":"publish","type":"post","link":"https:\/\/blog.lolyco.com\/sean\/2010\/09\/29\/streamyx-down-port-dickson-area-sept-29th-2010\/","title":{"rendered":"Streamyx down Port Dickson area Sept 29th 2010"},"content":{"rendered":"

No Streamyx again, after a half hour dropout yesterday. Starting before 6pm this evening and still out at 9:30PM as I write. I tried phoning 1300 88 9515 first, but got bored after about 5 minutes. Among the adverts (do they have to spam me with adverts for their products when I’m phoning their ‘your product is broken AGAIN’ line?) was a cheesy ad for www.fms.tm.com.my – an online fault reporting system so I tried it. They’ve got the URL wrong – there’s no www on the front. If in doubt, search for “FMS TM” at your favourite search engine.<\/p>\n

When your browser loads that page, it’s just a landing page to choose one of two other sites. I clicked on the ‘data problem’ link and got a Microsoft IIS ‘Forbidden’ page. If I’m forbidden from reporting faults, that should improve their statistics immensely. On closer inspection the error page contains a suggestion to try the same URL but with an https (secure HTTP) protocol. To do that, you have to manually EDIT the URL and request it again. I could give the link to the FMS system here, but on a “You help me,\u00a0 I help you” basis, I am deliberately not going to.<\/p>\n

I couldn’t login to the FMS system. My user and password which work fine to connect Streamyx, TM webmail and TM billing all fail at the FMS site. In desperation, I tried 1300 88 9515 again, and after waiting over TEN minutes, I got a single ringing tone followed by a click and an engaged tone.<\/p>\n

So that’s it – Streamyx is dead, TM’s FMS site, when you eventually find it, is so secure\u00a0 I can’t actually use it to report a fault, and their phone system is just a tease. More news when I have it.<\/p>\n

Just in case it’s of any use to anyone, my DSL light is lit (so carrier’s there), and I’m using a TM\/Innacom router. The diagnostic page from the router says:<\/p>\n\n\n\n\n\n\n\n\n
ADSL Connection Check<\/strong><\/span><\/td>\n<\/tr>\n
Test ADSL Synchronization<\/strong><\/span><\/td>\nPASS<\/strong><\/span><\/td>\n<\/tr>\n
Test ATM OAM F5 Segment Loopback<\/strong><\/span><\/td>\nFAIL<\/strong><\/span><\/td>\n<\/tr>\n
Test ATM OAM F5 End-to-end Loopback<\/strong><\/span><\/td>\nFAIL<\/strong><\/span><\/td>\n<\/tr>\n
Test ATM OAM F4 Segment Loopback<\/strong><\/span><\/td>\nFAIL<\/strong><\/span><\/td>\n<\/tr>\n
Test ATM OAM F4 End-to-end Loopback<\/strong><\/span><\/td>\nFAIL<\/strong><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n
Internet Connection Check<\/strong><\/span><\/td>\n<\/tr>\n
Test PPP Server Connection<\/strong><\/span><\/td>\nFAIL<\/strong><\/span><\/td>\n<\/tr>\n
Test Authentication with ISP<\/strong><\/span><\/td>\nFAIL<\/strong><\/span><\/td>\n<\/tr>\n
Test the assigned IP Address<\/strong><\/span><\/td>\nFAIL<\/strong><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/tr>\n
Ping Primary Domain Name Server<\/strong><\/span><\/td>\nFAIL<\/strong><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Update – service resumed again sometime before 22:40 same evening.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

No Streamyx again, after a half hour dropout yesterday. Starting before 6pm this evening and still out at 9:30PM as I write. I tried phoning 1300 88 9515 first, but got bored after about 5 minutes. Among the adverts (do they have to spam me with adverts for their products when I’m phoning their ‘your […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49,17,14,40,60],"tags":[108,107,13,19,34,16,15,57],"class_list":["post-994","post","type-post","status-publish","format-standard","hentry","category-bolehtics","category-broadband","category-broken","category-life","category-money","tag-broadband","tag-broken","tag-down","tag-malaysia","tag-network","tag-streamyx","tag-tm-net","tag-web"],"_links":{"self":[{"href":"https:\/\/blog.lolyco.com\/sean\/wp-json\/wp\/v2\/posts\/994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.lolyco.com\/sean\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lolyco.com\/sean\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lolyco.com\/sean\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lolyco.com\/sean\/wp-json\/wp\/v2\/comments?post=994"}],"version-history":[{"count":4,"href":"https:\/\/blog.lolyco.com\/sean\/wp-json\/wp\/v2\/posts\/994\/revisions"}],"predecessor-version":[{"id":996,"href":"https:\/\/blog.lolyco.com\/sean\/wp-json\/wp\/v2\/posts\/994\/revisions\/996"}],"wp:attachment":[{"href":"https:\/\/blog.lolyco.com\/sean\/wp-json\/wp\/v2\/media?parent=994"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lolyco.com\/sean\/wp-json\/wp\/v2\/categories?post=994"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lolyco.com\/sean\/wp-json\/wp\/v2\/tags?post=994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}